Symplicity was awarded a contract from the U.S. Department of State to provide an enterprise-grade, software-as-a-service (SaaS) constituent relationship management system, VOICE Government, via Symplicity’s dedicated and secure cloud serving federal and state agencies. The agency will utilize VOICE to improve and streamline constituent communications. The system will provide services including communication tracking, event management and scheduling tools, custom workflow management and an industry-leading rules engine which automates business processes for incoming and outgoing correspondence. Symplicity quickly partnered with the U.S. Department of State to implement a production-ready platform in less than one week.